Residential and Commercial Cleaning Services
FAQ
Please contact us at contactprojanitorialsolutions@gmail.com
if you can`t find an answer to your question.
Pro Janitorial Solutions is a company dedicated to offering residential and commercial cleaning services.
We are located in Allentown, PA and offer our services in the same city, with new areas coming soon.
Monday to Friday from 8:30 am to 5:00 pm
Residential, Commercial, Post construction, Moving, Before and after events, Baby arrival
Standard Cleaning, Deep Cleaning, Additional Cleaning.
We offer weekly, biweekly, monthly, one-time cleaning services, which are scheduled by clients according to their cleaning goals and needs.
Easy and fast by following these 6 steps on our website
1. Check what the service you need includes
2. Make a free pre-quote for the service
3. Receive from us a final quote for the service you chose
4. Schedule your cleaning plan
5. Make the payment
6. Rate the service received
At PJS, two professionals will clean your home, office, premises or business.
Our estimates are free and without commitment to contract for you. You can fill out the online cleaning cost questionnaire on our website. No waiting, so you can receive a call to specify the cost of your chosen service, followed by a confirmation of your reservation.
The payment methods we accept are transfer, shipping by Zelle, check, debit or credit cards.
The requested services can be paid before or at the time of receiving the service.
No, the cost of the service you pay includes the payment of the professional, however you are free to tip the professional freely.
It is not necessary to obtain a service, however, we ask that you share your email or phone number in order to be able to send you your quote, confirmation of schedules, offers, and news that may be of interest and benefit to you.
Our scheduling system for the next day is enabled until 5:00 pm. After this time, we suggest you send a text message to the number 201-238-8323
Our desire is that the same people always carry out your cleaning, so we suggest scheduling the request for the cleaning plan you need in advance, this way it is easier to always have the same people.
It is not necessary, but we recommend if possible, to be at least at the beginning of the first cleaning in order to tell our professional how you like the cleanliness to be in your home, office or premises. You can also leave someone in charge, just let us know. You choose!
Clear! You can do it without any problems, with a minimum of 24 hours notice of the time you had already scheduled your service. If you do it after this time you will be charged 80% of the cleaning value. You also have the option to change the location of the service in order to pass the cleanings on to your loved ones or those special people to you. To change, cancel or relocate your services you must send a text message to 201-238-8323
Due to internal PJS policies and insurance coverage reasons, staff are not permitted to perform the following tasks:
- Wash clothes
- Dry clothes
- Iron clothes
- Care of minors
- Carry out errands
- Prepare food
- Walk pets
Of course! Your opinion is the most important part of the service process. We are interested in knowing your evaluation, what is positive about the service and what you think can be improved. Once the service is finished you will receive an email where you can make your evaluation and register your comments. You can also do it from the Facebook page of Pro Janitorial Solutions LLC.
If this happens please let us know, our purpose is for you to feel satisfied with your service, so if you feel dissatisfied please write to contactprojanitorialsolutions@gmail.com in order to manage a service guarantee and provide feedback to our professional.
Please write to us immediately and within the next 24 hours at contactprojanitorialsolutions@gmail.com so that we can review the case and proceed with the guarantees that may arise.
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